Info at 15:08, Jan 30:

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Info at 15:10, Jan 30:

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Info at 15:14, Jan 30:

You are now chatting with Nypolden.

Nypolden at 15:14, Jan 30:

Hello hello, how is the day treating you so far?

You at 15:14, Jan 30:

ok

Nypolden at 15:15, Jan 30:

Good to hear

Nypolden at 15:15, Jan 30:

I see you were wanting to check out a possible refund for Warcraft 3: Reforged?

You at 15:15, Jan 30:

yes please

Nypolden at 15:15, Jan 30:

I can take a look and see. We do view all purchases as final so a refund will not be guaranteed.

You at 15:16, Jan 30:

well, unfortunately that's not how consumer law works here in australia

Nypolden at 15:17, Jan 30:

Our Terms of sale state that all purchases are final. Accepting those terms of sale does mean you agree to them.

You at 15:17, Jan 30:

again, your terms of sale do not override consumer rights

Nypolden at 15:17, Jan 30:

You purchased a game from a US shop from a US company.

You at 15:18, Jan 30:

in australia, in australian dollars

Nypolden at 15:18, Jan 30:

Governed by US laws. I'm afraid that there has been a considerable amount of game play so we will not be able to refund the purchase.

You at 15:18, Jan 30:

you mean the time that i spent trying to start a match

You at 15:18, Jan 30:

or crashing the campaign 18 times?

Nypolden at 15:20, Jan 30:

I would recommend posting on the tech support or bug report forums for Warcraft 3: Reforged.

You at 15:20, Jan 30:

will that add all the missing features that have been removed?

You at 15:21, Jan 30:

how am I meant to know these features are missing without actually trying to play the game?

Nypolden at 15:21, Jan 30:

You can send your feedback to the developers that way.

You at 15:21, Jan 30:

no, because the issue is, your website advertised a product that is inaccurate and misleading

You at 15:22, Jan 30:

there is a specific example of an improvement to a campaign cutscene that is not even in the final product

You at 15:22, Jan 30:

still advertised on a selling page for a live product

Nypolden at 15:23, Jan 30:

Again that is all feedback best suited for the community forums where the developers can see it.

You at 15:23, Jan 30:

no, that is false advertising, a completely different matter

Nypolden at 15:24, Jan 30:

Was there anything else I can address before I let you go?

You at 15:24, Jan 30:

yes

You at 15:24, Jan 30:

In 2016, US online game retailer Valve was fined $3 million for making false or misleading representations on its distribution platform, Steam, about consumers' rights to refunds for games that were not of acceptable quality.

You at 15:25, Jan 30:

"These proceedings, and the significant penalties imposed, should send a strong message to all online traders operating overseas that they must comply with the Australian Consumer Law when they sell to Australian consumers,"

Nypolden at 15:25, Jan 30:

I've already addressed that. Due to how much time has been spent in the game, we will not be able to refund.

Nypolden at 15:25, Jan 30:

Was there anything else other than your refund request that I can address? If not I will need to end the chat.

You at 15:25, Jan 30:

you have not actually addressed it, you have made an arbitary decision based off a factor that you ahve not explained

You at 15:25, Jan 30:

what is the limit in time for a refund per your policy?

You at 15:26, Jan 30:

and, can you tell the difference between time the game is open and actual time played of the game?

Nypolden at 15:26, Jan 30:

That's not information we are able to openly discuss as the terms state that all sales are final.

You at 15:27, Jan 30:

yes but, as a retailer that operates in Australia you are required to follow the law, which states a refund must be available for a product that does meet acceptable standards or has major defects that prevent it from being used for its intended process

Nypolden at 15:27, Jan 30:

Since there isn't anything else I can address I'll let you go. Take care.

Info at 15:27, Jan 30:

Thank you for chatting with us.

Blizzard отдала разработку многих аспектов Warcraft III: Reforged на аутсорс: студия Lemon Sky занималась множеством элементов проекта, от интерфейса и технической части до элементов окружения, постеров и даже анимаций 😎